Customer complaint of unit not making ice. Verified temps. Ran harvest cycle on icemaker. Could not find home position. Diagnosed failed ice maker. Repaired with new ice maker and harness. Ran harvest cycle to verify repair. Unit works as it should

Customer complaint of dryer not starting. Diagnosed failed motor. Customer not sure if she wants repaired. Quoted for repair.

Customer complaint of no power to unit. Verified voltage at outlet. Found loose power connector at control. Repaired by securing connection. Ran diagnostic cycle to verify repair and functions. Unit works as it should

Customer complaint of unit not making ice. Diagnosed failed ice maker. Repaired with new ice maker. Ran harvest cycle to verify repair. Unit works as it should

"Customer complaint of washer not running cycles. Diagnosed failed lid latch. Repaired with new lid latch. During repair, I did not secure control panel while lifting top cover and ui fell to the ground and cracked in the bottom right corner. Came to agreement with customer to not charge labor for me causing damage. UI still operational. Ran diagnostic cycle to verify repair and functions. Unit works as it should ; used 1 W10810403 (Latch) from stock"