Request Service

If you’re experiencing a problem with you washer, dryer, range, microwave, or refrigerator,
you can count on DC Appliance Repair for a quick solution.

To get started on your service request, simply fill out the request form.
It only takes a few minutes, and the answers you provide will give us a great head start on solving your issues.


About Your Appointment


APPLIANCE REPAIR COST

Our service call and diagnosis fee is $84.95 plus tax on most items. This includes the trip to the home and a complete diagnosis of your unit regardless of time. Parts and labor are extra. Labor is calculated using a national flat rate labor guide.

For the 2nd appliance in the same home during the same trip the service call and diagnosis fee is $39.95 plus tax.


Brands We Service
TIME

Our office will contact you the evening before your scheduled service date with your four hour timeframe that you can expect the technician to arrive. The technician also calls when they are on their way to the call. Time frames for Saturday are sent out late Friday evening.

To offer Saturday service, we run a smaller crew and we may not be available to take your call directly. Please leave us a voicemail or reach out to us online and someone will get back to you as soon as possible!

DAY OF YOUR APPOINTMENT

Even though we provide a timeframe for your appointment, we also allow you to track your technician’s progress allowing you to better plan out the rest of your day!


COST BREAKDOWN

What goes into the cost of our service call and diagnostics?


VANS

The purchase and maintenance of each technician’s van, including insurance and taxes.

FUEL

Until Tesla releases a service van, we have to continue using gasoline for our vans.

TOOLS

From simple wrenches to vacuum pumps, we need to have the proper tools on hand to get it right the first time.

VAN STOCK

We keep parts in our van that are prone to needing replaced during the average appliance lifespan.

LIABILITY INSURANCE

We take great care to protect your home while we are visiting but unintended mistakes can occur. When we are at fault, we want to make sure you are protected.

TECHNICIAN TRAINING

Includes the Three Week Course at our Academy, but also continuing education throughout the technician’s career.

MOBILE TECHNOLOGY

Our technicians use the industry’s latest tablet/smart phone technology from technician tracking to a paperless work environment.

EMPLOYEE BENEFITS

Health and Retirement plans for each technician. Paid vacation and sick leave.

TAXES & LEGAL

As a small business, we still require professional accountants to ensure we stay within the tax codes. Also we require legal council for any large business transaction.

MARKETING

Includes website and mobile website. Social media presence and blogging. Survey management. Ensures better communication with our customers that allows us to make continued improvements.

OFFICE EQUIPMENT

Desk, computers, phone system, high-speed internet and the software that manages different aspects of the business.

OFFICE BUILDING

Our technicians dispatch from their home, but our office employees, who answer your calls and manage the technician’s day, need a dedicated environment to work together.


Warranty

At DC Appliance Repair, customer satisfaction is our top concern. We stand by our work and to prove it we offer the following warranty on our services:

1 Year Parts Warranty
90 Days Labor (on installed parts)
90 Days on Service Call

When you deal with DC Appliance Repair, you’re putting your faith in the area’s very best appliance repair specialists. Our repair guarantee stands as a reminder that we will do the job the right way, every time.


LEGAL STUFF

Warranty applies only when you have paid us directly for a particular repair. Otherwise, your warranty is only the duration of the warranty you have with the manufacturer and/or extended warranty company. Our warranty does not cover food loss or loss of use. Single family home use only. Your product must be installed as per manufacturer guidelines and properly maintained to be eligible for our warranty.